360 tv stuck on welcome screen

[Andrejka]

Hi, 

Our TV screen seems to be stuck on the welcome screen, I’ve rebooted, pressed the power & + button, but screen is still stuck. Tv box is stuck on the amber light.  It’s a 360 box.

[newapollo]

Hi Andrejka 

Try turning off the 360 by the switch on the back of the box;  then on the front of the 360 box  hold down both the power button and the - (minus) button at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds.

You could also try the three fingered salute, which is switch off on the back of the box;  then on the front hold down the plus, minus and power buttons at the same time, and switch on again whilst keeping all three buttons pressed down.  When it restarts you might see a message it can't acquire the channels. If so press OK and let it restart again. 

[Andrejka]

Hello, 

I’ve tried both but nothing change. 

[roy247]

Sounds like your box is faulty.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

[Vikki_M]

Hi Andrejka,

Thank you for your post and welcome to our community.

We're very sorry to hear about the issues you're having with the 360 box.

Has there been any change since you posted?

If the box is still stuck on the welcome screen, please let us know and we'll pop you a private message to get this resolved.

Please pop back to us when you can.