360 problems

[Lansbury]

Recently migrated to 360. Had to phone help a couple of times, and they sent software to my box. Two problems remain. First, BBC i player either generates a cannot load error message, or when it does load I have to sign in every time. This didn't happen when 360 first loaded, and doesn't happen when I go into i player through my smart TV. Second, sometimes scrolling through the menus is very slow. Box connected to hub with ethernet. Any help would be most appreciated. Thanks

[David_Bn]

Thanks for reaching out to us @Lansbury, and welcome back to our Community Forums!

Sorry to hear of the issues experienced with the logging into the BBC iPlayer application and the slower than expected navigation of the menus.

Can you please confirm if you've been able to perform any basic reboots on the set top box, using the switch on the back of the set top box, after switching the set top box into standby via the remote control?

If this has been attempted and hasn't worked, please try this again, with the set top box unplugged from at the mains for 30 seconds before re-plugging in and switching back on via the switch on the back of the set top box.

Thanks,

David_Bn