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360 mobile issues

ssnakepliskin07
Joining in

3 weeks ago

Following the upgrade to 360 my box no longer recognises my mobile so I'm unable to edit or set up recording from my mobile what's the solution please already tried logging out and back in still not been recognised.

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2 REPLIES 2

roy247
Superstar

3 weeks ago

If you are using the Virgin TV control app which worked for the V6 you need to switch to the TVGO app for the 360.

 

Zach_R
Forum Team
Forum Team

3 weeks ago

Hi @ssnakepliskin07,

Thank you for your post and welcome back to our community forums. We're here to help.

As @roy247 has mentioned, if you've upgraded your box then you'll also need to change the app that you use. Have you done this yet, and has this helped?

Thanks,
 


Zach - Forum Team
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