360 lost all recordings again

[Loosecanons]

To say I am unhappy is an understatement. 

I upgraded to 360 this month and had nothing but problems. 

Today it would not connect to my router for the umpteenth time. In the end I restarted the router and I have a connection. 

However my recordings and any planned recordings have been lost yet again.

Last week it also reset my apps.

This is the second time it has wiped my recordings. 

Do I need a replacement box?

Thanks 

[roy247 · Accepted solution]

If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.

You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.

They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;

Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.

[Vikki_M]

Hi Loosecanons

Thanks for your post.

We can see you're in a private message conversation with a member of the team here.

Please pop back to him there and we'll ensure this is resolved :).

Take care. 

[Spambhoy]

Vicki-M

Can you point someone in my direction please ?

I’m having similar problems ;

”For the 4th/5th time in as many weeks, we keep getting a “C” error for recordings on the second box. We reset the box by switching it off and on and all the prearranged recording schedules are deleted ? I thought this would only happen for a factory reset ?”

[roy247]

Do you mean a CSXXXX error message or just "C", if it's a CSXXXX the full error would help.

Switching the box off and on shouldn't delete anything neither should a factory reset if you select the "keep recordings" option, only if you select the "format disk" option will everything get deleted.

Sounds like you need to give Virgin a call on 150 or wait a couple of days for one of the forum team to get back to you.

[Spambhoy]

Thanks Roy, the error code disappeared before I got a chance to scribble it down. Regards the deletion, that’s what is baffling me, it was just an off and on.

[roy247]

I would say faulty box which needs replacing.

[Zach_R]

Hi @Spambhoy,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear of the issues you're having recently with your TV box and recordings. It looks like one of my colleagues has already responded to you on the other thread you've made about this. We'll continue to assist you with this from there.

Thanks,
 

[Spambhoy]

Thanks Zach