Hi pashley12
That's not the Welcome screen - the Welcome screen says welcome in about 10 different languages
Your screenshot shows an animated down arrow which usually appears when the box is updating. It might have failed due to not having an internet connection so if connected by wifi try an ethernet connection instead if possible.
If it's not due to the internet connection then try turning off the 360 using the switch on the back of the box; then on the 360 box hold down both the power button and the - (minus) button which is on the front of the box at the same time. Then turn on the 360 again whilst keeping hold of those buttons for a further 30 seconds. The box should reboot and it should reset and boot up normally as a 360.
If you try that and it's showing that same screen again and the above hasn't worked then use the same method but substitute the minus button for the + (plus) button and try again.
There is also the 'three fingered salute'
Turn off the 360 at the switch on the back of the box; then on the 360 box hold down the power button and the + (plus) and - (minus) buttons at the same time. Then keeping all three buttons pressed down you should switch the box back on using the switch on the back of the box.
You may see When it restarts the first time you might see an error saying it can't acquire the channels. Press OK and let it restart again.
DaveI don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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