360 box not recording

[AngeMowat]

For the last week our 360box will not record, just gives message ‘sorry cant do this now, try again later’. Also cannot play back previous recorded programmes.  Cannot use on demand. Cannot pause live TV or rewind live TV.  We have tried switching from the ethernet cable to wifi.  Both coming up with 96% signal so assuming the box is at fault. So all we can do is watch normal TV. Very frustrating.  Any ideas?

[Matthew_ML]

Hey AngeMowat, thank you for reaching out and a warm welcome to the community I am so sorry to hear you are having some issues with your 360 box.

Let me send you a DM so we can look into this. 

[AngeMowat]

Yes please that would be great

[Robert_P]

Apologies for the delays, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.