360 b0x - keeps crashing

[Itshim]

360 box keeps crashing 4 times this week . how long before I need to report it

[MOD EDIT: Subject title changed for clarity]

[Itshim]

Agent useless went again this morning. Do they even understand no signal

 no sgnal;

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[Natalie_L]

Hello Itshim, 

Thank you for reaching out to us here on the community.

We are very sorry to hear you are experiencing and issue with your 360 box. 

Can you please expand on what happens when it crashes? Do you have an error message at all?

Can you also please check that all cables leading to and from the equipment are secure and without damage?

Thanks, 

[Itshim]

Sorry its a V6 I am easily confused !! Any way have finally got a tec coming out . What happens is it goes off . ie as if I have turned the power off. does this now 7 times since last Sunday. Have found that if I just leave it alone it comes back as if nothing has happen. Reboot ( switch off at mains has the same effect) also brings it back .

[Ilyas_Y]

Thanks for the reply @Itshim on the forums. 👋🏼

I'm glad to hear an engineer has been booked, by the sound of it - it may be an issue with the hardware or power levels on the V6 box.
Let us know how it goes with the appointment and the outcome.

Kind regards,
Ilyas.

[Itshim]

Changed box, honestly he thought it could be that or the hdmi cable or even the socket that the cable went to, so changed all three

[Megan_L]

Thanks for updating us Itshim!

I'm glad the engineer took the time to look into every aspect of this fault for you 🤗

How has your V6 box been since the visit?

Thanks,

Megan_L

[Itshim]

So far no problems. Thank you

[Megan_L · Accepted solution]

Ah brilliant! 😁 

Thanks for letting me know Itshim. 

Of course if anything does start to go awry let us know, but for now I hope you have a lovely weekend coming up!

Thanks,

Megan_L

[Itshim]

Crashed 7 times since is was "fixed" awaiting on call centre YET again