Forum Discussion

SajH's avatar
SajH
Joining in
4 years ago

360 Box ARC problem

Anybody know of issues with 360 box not supporting ARC? I’ve a Samsung QLED and a Samsung Soundbar, my issue is my 360 box disconnects the ARC off my sound bar, I’ve done everything correctly, I’m cl...
SajH's avatar
SajH
Joining in
4 years ago

So I’ve tried what you recommended , unfortunately worked for a short while. So to test it I put the 360 box in standby and then start it up again and Surprise surprise it defaults back to D.IN Not ARC and TV speakers kick in. 🤦🏼‍♂️
I am so frustrated and annoyed with this 360 box

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
4 years ago

Hi SajH,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

 

I'm afraid there isn't much advice we can offer you on this since we're not able to support third party equipment. 

 

The community may have some advice to offer though as many of the users have good technical knowledge of the sound bars and the best settings to connect them on. 

 

Failing that, you can sign up to our Gadget Rescue service who also may be able to help. 

 

Let us know if you have any further issues. 

 

Thanks, 

  • legless051202's avatar
    legless051202
    Tuning in
    4 years ago

    Unfortunately the issue is NOT with 3rd party equipment, I’ve replaced all existing equipment, I’ve done a process of elemination and it’s obvious now the issue lies with the Virgin 360 box, tbh I’m not the only person with this issue. Can someone give an honest answer from Virgin please.