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Virgin Mobile. Looking for the name I put on a small claims case against Virgin Mobile.

Tuning in

A case was deemed in my favour my CISAS. 3 years later Virgin Mobile sent me a bill. I then went to the financial ombudsman then the communication ombudsman and back to CISAS. Virgin at every opportunity telling them they are out of their jurisdiction. CISAS is no longer their governing body and the ombudsman then saying I need to go back to CISAS. Then virgin mobile sent this to 2 debt agencies. So now I will take them to small claims. Just need the details.


Forum Team
Forum Team

Hi @onewaysteps, thank you for your post. 

We're sorry to hear about the poor experience you've had 😔

Can you please confirm what the CISAS decision was and when it was made exactly?

Please pop back to us at your earliest convenience.