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Smashed screen

Susie7
Joining in

3 weeks ago - last edited 3 weeks ago

Hi I've smashed the screen on my phone, but I'm not sure if I'm insured for it, could someone have a look for me please so if I can I see about getting my screen replaced please.

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3 REPLIES 3

Robert_P
Forum Team
Forum Team

3 weeks ago

Hello Susie7

 

We're sorry to hear of the damage to your handset, we appreciate you raising this with us via the forums.

 

Ordinarily, a damaged screen would be classed as accidental damage and not covered by the warranty. Did you purchase the handset through ourselves or via O2?

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Susie7
Joining in
In response to Robert_P

3 weeks ago

I purchased the handset through virgin, I have a contract with virgin till the end of January 

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Robert_P
Forum Team
Forum Team
In response to Susie7

3 weeks ago

We understand Susie7, did you take insurance at the point of sale? If you aren't sure, you can contact the team on 0345 030 3291 who will be able to check.

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