Smashed screen

[Susie7]

Hi I've smashed the screen on my phone, but I'm not sure if I'm insured for it, could someone have a look for me please so if I can I see about getting my screen replaced please.

[Robert_P]

Hello Susie7

We're sorry to hear of the damage to your handset, we appreciate you raising this with us via the forums.

Ordinarily, a damaged screen would be classed as accidental damage and not covered by the warranty. Did you purchase the handset through ourselves or via O2?

[Susie7]

I purchased the handset through virgin, I have a contract with virgin till the end of January 

[Robert_P]

We understand Susie7, did you take insurance at the point of sale? If you aren't sure, you can contact the team on 0345 030 3291 who will be able to check.