Forum Discussion

rosiewall98's avatar
rosiewall98
Joining in
10 months ago

Security key

Hi, I am having trouble finding my security key, I have checked all emails and cannot find it, can I please be issued with a new one to help log into my account? 

2 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    10 months ago

    Hi rosiewall98 👋

    A warm welcome to our Community Forums and thanks for your post.

    I am sorry to hear you are having some issues with your security key.

    The emails will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. 

    If you are unable to locate these, then please respond to my PM 📩 so I can assist you further.

     

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    10 months ago

    Thanks for your time via PM rosiewall98 

    We've re-sent the emails you require. Please do check your junk/spam mail in case they end up there.

    If you need anything else, don't hesitate to get in touch.