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Security key

rosiewall98
Joining in

3 weeks ago

Hi, I am having trouble finding my security key, I have checked all emails and cannot find it, can I please be issued with a new one to help log into my account? 

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2 REPLIES 2

Ayisha_B
Forum Team
Forum Team

3 weeks ago

Hi @rosiewall98 👋

A warm welcome to our Community Forums and thanks for your post.

I am sorry to hear you are having some issues with your security key.

The emails will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. 

If you are unable to locate these, then please respond to my PM 📩 so I can assist you further.

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Ayisha_B
Forum Team
Forum Team

2 weeks ago

Thanks for your time via PM @rosiewall98 

We've re-sent the emails you require. Please do check your junk/spam mail in case they end up there.

If you need anything else, don't hesitate to get in touch.

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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