Hello lucyholford
Thanks for posting in regards to the details for your handset loan and updating these, we appreciate you raising this via the forums and welcome to the community.
We're only able to request the login details be resent via the Forum Team, from your post it looks like you can already access the account but not update the information. For assistance with this we'd recommend calling the Handset Loan team on 0345 602 4420 😊
