Device Loan agreement

[Bashjan]

Hi

Since 4 days i am calling around to get help and no one is able to help me out.

I got a phone with virgin media (iPhone 14 pro max) 

The direct debit of 69 £ failed for July and I am trying to reach someone to make a payment no is able to find my account or help me.

I just have a phone (device loan) with you guys no sim card. 

Service user number [REMOVED]

Reference [REMOVED]

Please can anyone help me, no one is able to help me the phone always stating they can't find me but I got all the details 

[MOD EDIT: Personal and private information has been removed from this post.]

[Megan_L]

Hi Bashjan, 

Thanks for your post and welcome to our Community Forums 🙂

Sorry you're finding it hard to get your handset loan agreement paid!

We are unable to take payments here on the Forums, so you will need to call a specific number 👉 0345 602 4420 - This is a number for our Handset Loan Team who will be happy to help further 😁

Please let us know how you get on.

Thanks,

Meg