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Claim under consumer law?

Leemartin890
Joining in

I am currently paying monthly for an iPad and contract, but the device has stopped working for no apparent reason. I have spoken with the manufacturer (Apple) who have sent me a supporting report, they have advised that I contact virgin to discuss a replacement via consumer law. Any support on this process would be greatly appreciated. 

2 REPLIES 2

Cardiffman282
Super solver

Lee see https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl 

 

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Carley_S
Forum Team
Forum Team

Hi @Leemartin890 

Welcome back to the community forums 

Sorry to hear that you're having issues with your iPad. We can help raise this to the dedicated team that can look into this further for you. 

There's just some further questions we'll need to ask regarding the device, how long you've had it and what has happened to make not fit for purpose and also any supporting evidence you have that shows the device to be faulty. 

Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 

Here to help 🙂
Virgin Media Forums Agent
Carley