Change address credit agreement

[heshan]

I need to update my address on my virgin mobile credit agreement. I contacted Virgin over a month ago and was sent a “change of details” form. I’ve completed the form twice and there has been no response and no update on my account. I have also raised a complaint with Virgin which has gone unanswered within 28 days.

Can someone advise how to change my address, this is becoming extremely frustrating for such a simple thing

[Gareth_L]

Hello Heshan.

Thanks for your post and welcome back to our community.

Sorry to hear your address still hasn't been amended for the credit agreement.

We do have a team that can help chase this up over the phone as well if you need the number it is 0345 234 0753

Please let us know how you get on.

Gareth_L

[heshan]

I contacted this team and they asked me to resend the form for the 3rd time, which I have done. I still have not had a response confirming the forms receipt or that my details will be updated.

[Gareth_L]

Thanks for replying heshan,

I’d like to investigate this for you. 
If you don't mind, I’ll need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L · Accepted solution]

Hello Heshan.

Thanks for your time over the last day or so.

Glad to know the address has now been updated for you.

If we can help with anything else, please let us know.

Gareth_L