Can’t find my security key

[Chris83tomo]

Hi, I would like to know how much is left to pay on my agreement but can’t find my security key on my emails

[Tom_W1]

Hi @Chris83tomo thanks for your post although we're sorry to hear of your concerns raised.

If it helps, this will be contained in emails from us, the sender is  YourAccount@virginmedia.co.uk and the subject title will be 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'.

Are you able to trace this, including checking your spam folder, if not please let us know.

Many thanks

[Chris83tomo]

I have checked all folders and I can’t find any email

[Carley_S]

Thanks for trying this @Chris83tomo 

Have you been able to speak with the dedicated team on 0345 602 4420? They'll be able to discuss your mobile loan with you.

Keep us updated with how you get on.