cancel
Showing results for 
Search instead for 
Did you mean: 

'to be announced' message on all channels

DeeMac
On our wavelength

Hello

on my virgin tv tivo box I have the message 'to be announced' for all channels. I have no Virgin broadband,, my broadband is with 'Talk Talk'.

I also have no search facility on the channel guide. I have no Virgin landline

Can you help?

David McCormack

4 REPLIES 4

Cardiffman282
Knows their stuff

As for as I know the VM TV boxes require a VM broadband connection to work. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

jpeg1
Alessandro Volta

Yes. The TiVo box requires a Virginmedia broadband connection.

Have you by chance bought that TiVo box on eBay? If so you have wasted your money. It belongs to Virginmedia and the seller should have returned it to them.

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

japitts
Very Insightful Person
Very Insightful Person

Let's be clear which box you have - is it definitely a TiVo and not a V6? https://www.virginmedia.com/care/tv-fault/which-tv-box 

TiVo's have an inbuilt internet connection and do not use your home broadband - check the heartbeat LED indicator on the front-right of the box for static=working, flashing=failed.

A V6 does use your home broadband and needs either an (ideally) Ethernet cable or wireless connection to your homehub. That internet connection is used for OnDemand, streaming & various updates - EPG included.

V6 & TV360 require a VM home broadband connection as a non-negotiable requirement, a non-VM connection won't work.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Matthew_ML
Forum Team
Forum Team

Hey DeeMac, thank you for reaching out and I am so sorry to hear this.

I have taken a look and I can see you've spoke to the team recently on this, did they manage to help at all? Cheers 

Matt - Forum Team


New around here?