TiVo glitch - upgrade possible?

[NigelEbb]

Hi - For a few years our TiVo box glitches when playing recordings - some are worse than others and I suppose we’ve just lived with it. I suspect that I may be eligible for an upgraded box but not sure. Had this one for at least 5 years 

[newapollo · Accepted solution]

Hi @NigelEbb 

Do you also have any problems if you pause a live channel and then press play? If so this would suggest a hard drive problem and your box should be replaced.  VM are now replacing faulty tivo's with V6 boxes free of charge providing you also have broadband with VM.  Please note a box chnage would mean you losing all recordings annd series links.

[NigelEbb]

Yes - this happens too

[Kath_P]

Hi NigelEbb, 

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

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Thanks,