Test / fix HDD or replace box

[dolby]

One of our Tivo boxes is starting to have more "pauses" during playback of recorded programmes or via live tv.

I cannot see a way to run a HDD check or look for SMART.  Is there anything to do that as it seems HDD based to me.  the other unit is fine and I have recorded a few programmes on both devices and only the potentially faulty box exhibits these pauses

[japitts]

Issues with live TV will be caused by a signal or tuner fault. The HDD affects paused, delayed & recorded content.

If you have these symptoms, then you simply contact VM faults to report the problem - they should arrange a tech visit who will attend and replace your TiVo with a newer V6. There is no self-service diagnostics beyond that.

[nodrogd]

There are no customer accessible hard disk test facilities on the box. The boxes are rented, so any internal fault will result in the box being replaced. If you have a TiVO box

Older TiVO

these are now obsolete. You will be offered a V6 box (providing you also have VM Broadband in your contract, as a VM internet hub is a mandatory requirement) as a replacement.