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Recording pixelated and skipping

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mrsb19x
Joining in

on ‎09-01-2024 11:48

Hi I have a TiVo box and I’ve got problems with watching recordings. Every recording I have buffers and it’s pixelated, much to our annoyance! 
Have spoken to customer service last Wednesday (3rd) who escalated it and I’ve heard nothing since bar receiving a WiFi pod which hasn’t done a thing!

Can anyone shed any light into what to do next? Thanks in advance 🙂

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japitts
Very Insightful Person
Very Insightful Person

on ‎09-01-2024 14:16

Do you have any problems with live TV channels? You have a signal fault if so.

Assuming no - try pausing live TV and watching it slightly delayed. This is also a recording & uses your TiVo's HDD in the same way. If this also pixellates, you have a hard drive fault which can't be repaired.

Faulty TiVo's are replaced via tech visit with the newer V6 - running the same software as you're used to, but on a much newer and quicker box. This presumes you have VM home broadband.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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japitts
Very Insightful Person
Very Insightful Person

on ‎09-01-2024 14:16

Do you have any problems with live TV channels? You have a signal fault if so.

Assuming no - try pausing live TV and watching it slightly delayed. This is also a recording & uses your TiVo's HDD in the same way. If this also pixellates, you have a hard drive fault which can't be repaired.

Faulty TiVo's are replaced via tech visit with the newer V6 - running the same software as you're used to, but on a much newer and quicker box. This presumes you have VM home broadband.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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