Forum Discussion

mrsb19x's avatar
mrsb19x
Joining in
2 years ago
Solved

Recording pixelated and skipping

Hi I have a TiVo box and I’ve got problems with watching recordings. Every recording I have buffers and it’s pixelated, much to our annoyance!  Have spoken to customer service last Wednesday (3rd) w...
  • japitts's avatar
    japitts
    2 years ago

    Do you have any problems with live TV channels? You have a signal fault if so.

    Assuming no - try pausing live TV and watching it slightly delayed. This is also a recording & uses your TiVo's HDD in the same way. If this also pixellates, you have a hard drive fault which can't be repaired.

    Faulty TiVo's are replaced via tech visit with the newer V6 - running the same software as you're used to, but on a much newer and quicker box. This presumes you have VM home broadband.

japitts's avatar
japitts
Very Insightful Person
2 years ago

Do you have any problems with live TV channels? You have a signal fault if so.

Assuming no - try pausing live TV and watching it slightly delayed. This is also a recording & uses your TiVo's HDD in the same way. If this also pixellates, you have a hard drive fault which can't be repaired.

Faulty TiVo's are replaced via tech visit with the newer V6 - running the same software as you're used to, but on a much newer and quicker box. This presumes you have VM home broadband.