cancel
Showing results for 
Search instead for 
Did you mean: 

PPV issues

Parky1076
Just joined

So, I booked and paid for the ppv on the main box in the house, and all I get is a black screen.

However, the PPV is available on the second box, im my mothers room who is bed ridden and cannot stand any fighting(boxing or ufc).

Why would this happen??

Thanks.

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi @Parky1076 

Try rebooting the set top box, or switch it off at the mains for a minute.

Swap the boxes around so you can watch on your mothers box. You can swap them back again after the PPV ends.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Carley_S
Forum Team
Forum Team

Hi @Parky1076 

Welcome to the community forums 

So sorry to hear that you had issues watching a PPV you bought. 

Were you able to get this working for you after a reboot or switching the boxes? 

Did the PPV have repeats you could catch up on anything you missed at the beginning?

Here to help 🙂
Virgin Media Forums Agent
Carley