Forum Discussion

Noaksey34's avatar
Noaksey34
Tuning in
9 months ago
Solved

No cost TiVo box upgrade

I received a letter saying I need to upgrade my TiVo at no cost to continue using Netflix. The letter contains a tv upgrades link which doesn’t exist. The automated web chat thing doesn’t have any re...
  • japitts's avatar
    japitts
    9 months ago

    Sadly, yet another example of the TV360 platform seemingly being pushed at all costs, in this case at the expense of the simplest solution.

    The agent who told you that TiVo > V6 swap couldn't be done was - I'll be generous - being economical with the truth. Faulty TiVo's are swapped with V6 as a matter of course, since several years. Does yours have any service faults?

japitts's avatar
japitts
Very Insightful Person
9 months ago

Sadly, yet another example of the TV360 platform seemingly being pushed at all costs, in this case at the expense of the simplest solution.

The agent who told you that TiVo > V6 swap couldn't be done was - I'll be generous - being economical with the truth. Faulty TiVo's are swapped with V6 as a matter of course, since several years. Does yours have any service faults?

  • Noaksey34's avatar
    Noaksey34
    Tuning in
    9 months ago

    Thanks, it’s very frustrating to say the least. The box is certainly showing its age and I’ve had to reboot it a few times lately 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      9 months ago

      Hey Noaksey34, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.

      I can see you've spoke to the team, did they manage to help at all? 

      • Noaksey34's avatar
        Noaksey34
        Tuning in
        9 months ago

        Hi Matt

        Unfortunately they couldn't help unless I wanted to upgrade to 360 which I don't 

        I look forward to hearing from you