More questions than answers here.
First, let's be clear on what equipment you have and what issues you have. You've posted in the TV section of the forum, so I'll deal with that.
Which TV box do you have? If you're not sure, check on https://www.virginmedia.com/care/tv-fault/which-tv-box
Second, do you have any faults with your box? The answer to whether there's any better boxes available depends entirely on the answer to which one you already have.
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