Need to order a TiVo remote as it's broken

[Dr666]

Hi 

Trying to work out how to contact anyone to report a broken TiVo remote , been trying to do this for months and nothing on your site works .

Tried phoning and can't get through, this is for my 87 year old mum with no volume button, come on virgin not good enough .

Can someone contact me in this contactless world we live in now please 

[Arissa_H · Accepted solution]

Hi Dr666 👋🏼.

Thank you for posting and welcoming you onto our community forum 😊.

Sorry to see your TiVo remote is broken ☹.

I will have to look into this 🧐, I will have to send you a private message.

Please watch out for the envelope ✉.