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Moving but taking Virgin TV with me

Dialled in

In 3 weeks I move from Swansea to London, and am taking my virgin services with me.

When I unplug my TV, do I take the two boxes that are underneath (sorry don't know what they're called!) with me, or will Virgin supply new ones when I get to my new address?  Virgin already knows when I move and to where.


Alessandro Volta

You take your TV boxes and your hub (if you've got one). If your new home lacks a wall socket or cables let VM know and you'll get a free manned installation.

Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Very Insightful Person
Very Insightful Person

If you're not sure, take a photo of the boxes you're talking about and post them onto this thread.

Your TV boxes contain a hard drive which stores all your recorded programmes.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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