Loose cable chewed cable

[padlocking]

Hi our virgin cable is loose all round the house and it's been chewed at the back garden behind the TV cables are a mess if you touch the TV stand the virgin goes off we have had the same equipment for about 8 years can we get a total new wire and equipment?????

[Zach_R]

Hi @padlocking,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that some of your equipment appears to be damaged and faulty. Would you mind providing a photo of the damaged external cabling and equipment that you're referring to?

Thanks,

[padlocking]

 

Hi thanks for getting back to me sorry it's taken so long for me to reply so busy at work as you can see it's a mess been with virgin 20 odd years and still same wiring thanks

Peter 

[padlocking]

 

[Matthew_ML]

Thank you for reaching out with these.

Let me send you a DM now 🙂

[padlocking]

Hi what is a dm

[David_Bn]

Hi @padlocking, DM is short for "Direct Message"

Please confirm if you've been in receipt of a message from my colleague.

If you're still waiting we can have this attended to as soon as possible.

Thanks,

David_Bn