Fault N27 with my Tivo box. Secured ethernet cable AGAIN and rebooted Tivo. still N27 fault.

[Glenn28]

I have a TV fault.

Using code words N27 my ethernet cable is not connected!

I have re-connected ethernet at Tivo box but my Tivo box still says N27 connection problem.

Virginmedia only offered a check of my systems.

High probability I have damaged ethernet cable.

After many years of use ethernet cable  usually fails and another ethernet cable is required to be installed by Virginmedia.

A visit to my house by Virgin Media appears to be necessary, 

I cannot talk to anybody at Virginmedia.

Glenn28     

[John_GS]

Hi @Glenn28 

Thanks for posting and welcome to the community.

Sorry to hear of any TV fault - TiVo's have their own in-built connection so wouldn't require being connected via Ethernet.

I'll send you a PM now to get this box swapped out for a V6 as we don't stock TiVo's anymore :).

[japitts]

---

@Glenn28 wrote:

I have re-connected ethernet at Tivo box but my Tivo box still says N27 connection problem.

---

https://www.virginmedia.com/care/tv-fault/which-tv-box has pictures of the TV boxes. TiVo's have an in-built 'net connection and don't use your home-hub. V6 don't, and do use your home broadband.