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Err code 7400

DJ29
Joining in

I’ve just had a faulty v6 box replaced for a new v6 in my living room now working fine. 
but my TiVo box in the bedroom has stopped working its shows code 7400 it was working fine till I installed v6. I’ve spoke to a advisor who’ did some tast etc etc and them said she can’t do anything and will pass it on to someone else and to expect a phone call I’m still waiting I’m paying over £100 a month for this service I’d expect a faster response. Does anyone know a quick fix please 

1 ACCEPTED SOLUTION

Accepted Solutions

japitts
Very Insightful Person
Very Insightful Person

7400 is a TiVo-software activation error, it's very likely the CS agent has deactivated the wrong box.

I'd suggest calling back with the box S/N to-hand, this error should be resolvable during one call.

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See where this Helpful Answer was posted

4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

Apparently that code means the box is not activated? Has VM activated the new V6 but removed that old TiVo account in doing so? 

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Possibly but surely the advisor would have seen that when I called. 

japitts
Very Insightful Person
Very Insightful Person

7400 is a TiVo-software activation error, it's very likely the CS agent has deactivated the wrong box.

I'd suggest calling back with the box S/N to-hand, this error should be resolvable during one call.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi @DJ29 👋

Welcome to our Community Forums and thanks for your post. 

There's some more info here on the error code you are getting and you can run some tests on your equipment.

Has the team contacted you since posting?

Ayisha_B
Forum Team

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