Connectivity Troubles: ASUS XT9 Mesh Network and Virgin Media Super Hub 5

[Kirra_Eva]

haiii..

I recently purchased the ASUS XT9 WiFi mesh system (2 nodes) to enhance my Virgin Media internet connection in the UK, utilizing the Super Hub 5. However, I'm encountering difficulties with the setup. When I place the Super Hub 5 in modem mode, the ASUS mesh network fails to connect to the internet, displaying an error message about the ISP's DHCP not functioning correctly.

[Tudor · Accepted solution]

Are you sure the Hub5 is in modem mode? The LED must be green. You have to follow a set sequence of instructions to put a hub into modem mode. 

How to put a VM hub into modem mode:

1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection.

2) Turn off the hub and disconnect any Ethernet cables

3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode)

4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4.

5) Turn on the VM hub.

6) You should now be able to access the internet and the hub will now be on 192.168.100.1

Note1: this only needs doing once for each new router or when VM changes your WAN IP address.

Note2: If you have a Hub4 and your own router is NOT 192.168.0.1 then it’s possible that you can still access the VM hub on 192.168.0.1