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cable entry point

What do virgin normally use for the cable entry point? Its just on my daughters new build property they have installed adjacent to the front door (200mm) a hideous brown plastic box approx 150mm x 150mm and 100+mm deep for the termination point!Openr...

meadow8 by Joining in
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  • 4 replies
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Resolved! Steam box transfer

I been sent a vm stream box I not need it  are these linked your hub? I wanted to give the stream box to my sister who has vm at her house. 

VM webpage broken link

The three links on this page, https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote, navigate to a page where the word forbidden is all that is displayed (see screenshots). Can this be passed on to the correct people, please? Thanks.  

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jjaggii by On our wavelength
  • 386 Views
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How to switch off Hub 5 light.

Hi AllIs it possible to dim or switch off the light on the Hub 5? I used to switch off the light on the Hub 4 but it appears there are no settings for the Hub 5 to enable this. Am I stuck with a permanent light on the Hub 5?

337edy2 by On our wavelength
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Resolved! Hub 5 Strangeness ....

Hub 5 in modem mode and working well for some time.However, yesterday noticed the PreRSErrors are bonkers on about 50% of the DS channels, and I mean 100's of millions !!  Nothing in the logs, nothing strange on the US and power levels etc all within...

Adduxi by Very Insightful Person
  • 2010 Views
  • 8 replies
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VOIP Change over

So currently my phone and TV are downstairs and my Broadband is upstairs in the front bedroom, we are changing to VOIP in Jan 2024 and as the phone is downstairs VM said they will need to come and move my Broadband down stairs to sit next to the phon...

Holtyd86 by On our wavelength
  • 696 Views
  • 3 replies
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QR codes flashing on and of on the forum pages

I have noticed over the past week or so that what appears to look like QR codes flashing on and of occasionally, on the forum pages.  Has anyone else noticed, or I wonder if this is this a problem peculiar to me, possibly local interference of some s...

Buffer6 by Legend
  • 1149 Views
  • 6 replies
  • 0 kudos