Forum Discussion

BKZ2457's avatar
BKZ2457
Dialled in
24 days ago

Leaving us

I got a great offer from BRSK, twice the speed [a phone package], same package as Virgin but almost £30 a month cheaper.

I cant leave just yet as i have a few more months on contract as they will pay for several months to encourage me to leave! Then i got this:    Hi, It's VirginMedia here, just a quick message to say we can see you are looking to move your services away from us, If you would like to discuss this, or anything about your current services, please call this number 0203 980 4399 and our dedicated team will be happy to help.

So i rang the number today, a scottish guy answered and after i explained the situation, about 3 minutes worth he said i wont take up any more of your time and put the phone down on me.

It seems what i have been reading recently about rude unhelpful staff seems to be true, maybe its because they know they cant compete and aren't top dog anymore. If Hyperoptic get here they will have some competition.

 

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    24 days ago

    I do have some sympathy for staff like him. It must be frustrating to lose customers who can get better deals elsewhere, and you probably won't have been the first that day.

    No excuse for being rude of course. 

    • BKZ2457's avatar
      BKZ2457
      Dialled in
      16 days ago

      Well a funny thing happened, a very nice young lady rang me back 2 days later and mentioned i had been a customer since ntl days [approx 20 years] asked why i was leaving, apologised for her colleague and went on to make me a satisfactory deal. 1gig broadband, phone line, the tv box [ i have no tv package btw] for £53 pm. Admittedly its a 2 year contract but it means no messing about and hopefully the decent speed and reliabilty i have enjoyed continues.

      Tbh its about time long standing customers got a good deal as well as first time subscribers, theres a lot of choice out there now and some very cheap deals, if you want to hang on to existing customers, give them a good deal too. 

  • Alby41's avatar
    Alby41
    Superfast
    11 days ago

    In the first instance I  am interested to know how VM rang you at first .. had you initiated a change to BRSK via the One touch switching OTS ? or had you started a 30 cancellation process by letter or words via chat by telephone ?... VM was obviously then prompted to ring up about your intentions to leave .. but how did they know ?... what caused it ... or am I missing something ?