When will the 10gb port on the hub 5x start working?
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on 17-03-2024 13:18
Title. Anyone from virgin please advise when this port will stop connecting at 100 and work as it should?
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on 17-03-2024 13:40
What device are you connecting it to?
Not heard of this issue.
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on 17-03-2024 13:42
Any device. Confirmed by virgin engineers, replaced twice. It's clearly the firmware.
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on 17-03-2024 13:43
Any device?
1Gbps ethernet, 2.5Gbps ethernet, 10Gbps ethernet?
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on 17-03-2024 14:27
Not sure what you mean. I've tried multiple laptops and desktops, and the virgin engineers devices they use for testing. It always operates at 100Mbps
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on 17-03-2024 14:30
I meant as in devices capable of those speeds.
Other users are using the 10Gbps ethernet port at 10Gbps, 1Gbps, and 2.5Gbps with no issues so unsure what your problem is.
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on 17-03-2024 14:32
Yes, neither am I, that's why I made this post, so actual virgin employees can advise when this will be fixed.
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on 17-03-2024 14:43
They will just say there is nothing to fix as other users are ok.
Could be firmware version related, so best to check that in the HUB settings for when VM do reply.
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on 17-03-2024 14:54
info from my 5x here
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on 17-03-2024 15:17
Looks like the image has been rejected, probably due to containing some personal info.