Unable to login to a specific webpage

[RagingJim]

Built a new PC yesterday with Windows 11. Installed bitdefender. Able to access all websites. Except my email and webspace provider at heartinternet.uk. The site times out. Trace route from my router confirms this. No problems with any other site. I have no email thus can not continue to set up the new pc until access to this site is provided. Secondly I can access the site via 4g and mobile but as soon as I connect through wifi and my router I can not.

[Client62]

We have VM Child Safe and Virus Safe disabled.

Access to  heartinternet.uk  worked via our VM connection :

[Adduxi]

Manually set your PC’s DNS to use Cloudflare.  1.1.1.1 and 1.0.0.1 or if you need Adult filtering use 1.1.1.3 and 1.0.0.3

[RagingJim]

Thanks but I was sure to turn those settings off.

[RagingJim]

Thanks but using a third party solution doesn't seem right to me, there must be a problem that needs to be identified first.

[legacy1]

The problem happened when VM did web safe as VM system for web safe is messy their will be problems.

you can use VM other DNS servers 194.168.4.123 and 194.168.8.123

[Adduxi]

The “problem” does not need to be identified.  Just read the many posts about Websafe not working etc.  it’s just easier to use your own DNS of choice. 

[RagingJim]

Hi Adduxi, I tried both cloudflare and opendns and they didnt help.

[RagingJim]

So far Ive tried ...

Fresh windows 11 install with minimal options

different DNS providers

Not using a VPN

this website is not working on any other device connecting through VM but ok when I go through mobile.

This became apparent suddenly last night post installation of windows 11 on a new build.

Even more weird is that there are other services at Heart Internet such as their webmail site which is working fine.

[RagingJim]

Ok so now ive discovered that the IP address Ive been provided by VM has been blacklisted. Just a long line in a list of screw ups by VM. Seriously.