Trying to get Virgin broadband connection

[cliff07]

Virgin won't connect Broadband saying its not available where I live even though both neighbouring properties have the service and I think there is a cable wire on the property. What do I do?  Any thoughts gratefully accepted!

[VM-Jon]

Hi @cliff07 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon

[cliff07]

Thanks for your commments.  Unfortunately Virgin won't tell me why not, it seems you can't talk to anybody. I don't even think they have been out to look at the property.

[VM-Jon]

Please check your private messages @cliff07 

[Hosay299]

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@cliff07 wrote:

Virgin won't connect Broadband saying its not available where I live even though both neighbouring properties have the service and I think there is a cable wire on the property. What do I do?  Any thoughts gratefully accepted!

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On our road we have the same been like it for years one person asked why and got a anser i see if i can find it on facebook group but it comes down to network boxs in the road !!!!!