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New virgin router.

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infidel
Dialled in

on ‎02-05-2023 11:19

My new virgin router keeps going on and off line every few seconds despite being plugged into my PC with a cable 

it make typing difficult plus other issues. Any idea's anybody.

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newapollo
Very Insightful Person
Very Insightful Person

on ‎02-05-2023 11:21

Hi @infidel 

Are there any known issues? Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there. The Check Service Status is often only populated with details of wide spread outages.

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level. Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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newapollo
Very Insightful Person
Very Insightful Person

on ‎02-05-2023 11:21

Hi @infidel 

Are there any known issues? Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there. The Check Service Status is often only populated with details of wide spread outages.

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level. Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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infidel
Dialled in

on ‎02-05-2023 11:43

I have checked the service status. Its saying everything is fine. I am not to tech savvy on these matters. Most off the time everything is OK apart from a box popping up on the PC screen saying on or off line. It does not affect anything else only just typing comments on Facebook  emails letters . Its a annoyance    

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