Long thread about this here. Some users have solved with a managed switch. Hub 5 Firmware Upgrade - Virgin Media Community - 5480079
It's incredible how they do this and then simply ignore the outcome.
They probably have a threshold of tolerance, so unless it generates over X thousand support tickets then <this is fine> meme.
To top it off, when you do try to get it resolved, they then stick people on their support channels who don't even know the difference between 2.4GHz Wireless and 2.5Gbps Wired connections... and are not even trained in their main product. The very product you just answered 20 questions to get through to someone about.
Give. Me. Strength...
Oh, that's quite responsive compared to some that they employ; I htink they jus copy things off crib sheets! And they deliberately lied to you; I and several friends have, like you, complained endlessly, every single day in my case for two weeks before I gave up and got on with revamping my network. I'm seeing my solicitor again today, and I'm expecting him to advise me to proceed, in which case I'll sue in small claims, which they almost certainly won't contest (why ask for bad publicity?), after which I'll set up a website and launch a class action suit; I have a no win - no fee guy who's very interested and a nephew who's a decent barrister who say that he'll take it on. My best estimate is that there are around 10-20k people affected, and most won't even realise it, YET. They'll have to defend that, and I have a few friendly journalists here in Chelsea, TV and press. All they can argue is the extent of damage, which is why I'm trying to get ASA on board; if they proceed the publicity will hurt them..
To be fair, I gather upgrades are controlled by Sagem, but who told them to do it? Sagem are their agents, and so Virgin are 100% responsible; they may have cause for an action against Sagem, but that is their problem. I think they are still installing that upgrade too.
I recently had a problem with Comodo, NordVPN and Windows not playing nicely on my LAN, dropping machines out at random. Microsoft just said "not our problem, use Defender", Comodo had no other instances, but asked to be kept informed after having verified ALL of my settings (they are very helpful), and NordVPN were fabulous. It took two days, but in the end it was solved by going down an OSI ethernet layer and using adapter addresses within Windows networking, rather than symbolic names. Strange thing is, when you do that, File explorer then lists all shares for every adapter that you enter. Set each share to "everyone" and "full control" and it doesn't even bother with Windows Credentials, you've just established a huge multiple machine file manager! It even works in my preferred file manager, XYplorer, which is a nice piece of work. Throughout, everyone I dealt with in Panama wrote fluent English and was capable of thinking outside of the box, while every time you run diagnostics it transfers them to Panama and you just send the ticket number to the person on their live chat. More to the point, if they refer you to a colleague it takes 10-15 seconds with no verification and so I went through four or of them five and not one seem to mind; the customer obviously came first. I would not go elsewhere for a VPN. More to the point, when I complained about the roll over price hike they did not haggle, they just re-instated the same price. Their servers never go down, and using a server in Amsterdam from London the latency is 20 Ms and speeds on Gig1 are 113095-100 Mbs, against as against 10 ms and 1160/106 running to OVH at Erith, Kent. I use Nperf stand alone for all my speed tests, and it's a really nice piece of software.
Anyway, have fun and hope you find a solution, which eventually will be a reversion to the previous firmware, always assuming the Hub 5 can actually do that! Have fun.
