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tvgo not working - registered devices

Joining in

when trying yo login i get told service not available then when i try again i get told that im use a max of 2/5 devices and have to remove one before adding a new one but my device is registered in the list of 2 devices one is my computer in study and other is my iphone only had this problem since updating the tv go app please help as driving me mad dont know if devices need resetting or the app/virgin login is broken



[MOD EDIT: Subject title changed for clarity]


Forum Team
Forum Team

Hi rrsj79


Sorry to hear of the TVGo issues experienced and the frustration caused, thanks for raising this via the forums.


We have help here for TVGo device management and here for registered device help. If you have, or follow these and are still having issues let us know and we can assist further.