sub account issue

[rosco1uk77]

I've been trying to log into Virgin TV Go app and keep on getting stopped saying sub accounts cannot log ? Plus getting the same thing when I log in to my account.

but yet this has just let me sign a new contract with you online very confused would like to log into my main account to change my direct debit account but these settings are not accessible for me

[Lee_R]

Hi @rosco1uk77 thanks for posting and welcome back to our community.

Sorry to hear that you've been unable to log in to your account and TV Go app. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R