poor quality viewing of TNT sport on Virgin TV Go
TNT sport is very poor on my home computer. Other live channels are good. This has only ocured over the past 2 weeks.
Forum Discussion
Hi SkipperGerry, thank you for your post.
We're sorry to hear about the problem you're having 😔
Are you experiencing the same issue on other devices? Also, have you tried different browsers on your home computer?
Please pop back to us at your earliest convenience and we'll do our very best to help.
Regards,
DanielHi Daniel, I have no problem with my phone, only on my home computer.
I have tried to use the windows browser but have been unsuccessful. This may be due to my limited computer knowledge.
Other programmes on Virgin TV Go also seen 'clunky'.
Your help will be appreciated.
Gerry
Thanks for coming back to us SkipperGerry, is this happening, when you're connected to WiFi or via ethernet cable from your router? Have you tried to remove the application from your computer and re-add it?
Is it all of the TNT sports channels or just one in particular?
Kind Regards,
Steven_L
I am unable to run an ethernet cable to my computer.
I downloaded an app from Google play and use the icon on my start up screen.
A few weeks ago when I went on to TNT it asked me to register and it came up with the suggestion 'Google Chrome'. Don't know if that helps you.
Regards
Gerry
Do you notice poor quality viewing on any other streaming platforms such as Prime or Netflix?
Picture quality on Netflix is very good, though there can be some buffering at times.
I have now downloaded the TV Go app, no difference, still stuttering picture. I have also used browsers Google Chrome and Windows Edge all very poor picture.
I am now starting to get some buffering while watching I Player, My5 and Netflix which previously I never had. It is as if Virgin has slowed my internet speed. Nothing has changed with my home setup to have caused this.
Hello SkipperGerry.
Thanks for your reply.
Sorry to hear the service has started to buffer on more Apps.
I did sun a text on your hub from here.
One of the downstream and upstream levels are just out of the required signal range.
It also advised the Hub has been online for over 80 days.
Can you please unplug the Hub from the main for a minute and then power back up.
See if that resolves the buffering.
I know it is the old cliché reboot the hub, But it may just need a little refresh to fix things.;
If it is still happening after this, pop back on here and we can take a look in more depth.
Gareth_L
Hi Gareth_L
I have done as you suggested but there is still stuttering on Virgin TV Go.
Thank you for trying SkipperGerry and I am so sorry that this has not improved things for you.
Can I ask if you have been able to run a speed test on the computer at all via SamKnows?
Thank you for the suggestion, The SamKnows readings were:- Latency 35.3ms, Jitter 6.64ms, Download 11.6Mbps, Upload6.91Mbps.
I also done a check with 'Which' broadband checker which gave a Download 12.1Mbps, Upload7.0Mbps
Yesterday I also bought a 15mt length of ethernet cable and connected that to my hub (trip wire through the house, wife not happy). The picture quality of Virgin TV Go was NOT improved.
Thank you for letting me know this.
Is this all sporting events and only on TV GO?
What phone are you watching it on?
The way certain sports are broadcaster could affect the phone due the phone screen being smaller with less resolution.
How is TNT sports on the TV box is that picture okay? Cheers
