Forum Discussion

SkipperGerry's avatar
SkipperGerry
Tuning in
2 years ago

poor quality viewing of TNT sport on Virgin TV Go

TNT sport is very poor on my home computer. Other live channels are good. This has only ocured over the past 2 weeks.
SkipperGerry's avatar
SkipperGerry
Tuning in
2 years ago

Hi Daniel, I have no problem with my phone, only on my home computer.

I have tried to use the windows browser but have been unsuccessful. This may be due to my limited computer knowledge.

Other programmes on Virgin TV Go also seen 'clunky'.

Your help will be appreciated.

Gerry

Steven_L's avatar
Steven_L
Icon for Forum Team rankForum Team
2 years ago

Thanks for coming back to us SkipperGerry, is this happening, when you're connected to WiFi or via ethernet cable from your router? Have you tried to remove the application from your computer and re-add it?

Is it all of the TNT sports channels or just one in particular?

Kind Regards,

Steven_L

  • SkipperGerry's avatar
    SkipperGerry
    Tuning in
    2 years ago

    Hi Steven_L

    My computer is connected via WiFi to the router. All programmes are jerky on TV Go however it is particularly noticeable on sport channels possibly due to the speed of movement.

    I have searched my PC for the app to delete it but cannot find it. Is it somewhere in Google Chrome? I'm not very PC minded!!

    Streaming BBC I Player, My5 etc is all ok.

    Cheers Gerry

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for coming back to us SkipperGerry, are you able to connect your computer to your hub via an ethernet cable, so that we can rule out if its the type of connection that is causing the issues. How do you access the application is it via your web browser or the TV GO application?

      Kind Regards,

      Steven_L