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Virgin go

archiehunter
Tuning in

Trying to use Virgin Go on a new laptop running on Windows 11. Can get sound but no video. Virgin Go ok on other devices. 

Sky Sports is ok on new laptop as well .

Is there a general issue?

4 REPLIES 4

archiehunter
Tuning in

Hi - still getting this problem today. Is there any additional software I need to load to my new laptop. Sky Sports is working ok via the separate Sky logon

Hi @archiehunter, thank you for your posts.

We're sorry to hear about the problem you're having 😔

Just to confirm, are you accessing TV Go on your laptop via the app or a browser

Also, have you tried following all the advice provided in this thread here

Please pop back to us at your earliest convenience.

Regards,
Daniel

Hi, sorry for delayed response. I got round the issue by installing Firefox and using that browser 

Hello archiehunter.

Thanks for getting back to us, Better to be late than never, so they say?

Great news about Firefox and our app now working okay.

Whilst we have you on here. Is there anything else we may help you with?

Gareth_L