Virgin TV go keeps making me re-register

[CAmbrose]

I have to keep re-registering my laptop to watch Virgin TV go. This has only started becoming a problem within the last month, I have used TV go for years. I now have reached my limit. I have not been deleting cookies as suggested on another post. Please can I have some help and for this to be sorted out. 

[Ashleigh_C]

Hi there @CAmbrose 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your TV Go. I know you have mentioned you have deleted cookies, can I check if you have deleted cache or history? Have you used an incognito browser at all?

Do you need to refresh your devices so you can re-add one to watch? We are more than happy to help with that here.  

[CAmbrose]

Hi, I haven’t deleted my cache or history. I am also not using incognito mode. This hasn’t been an issue until the last month or so. Previously, I have been using virgin go for 2+ years with no issues. So why has it happened now? It is happening on other devices that we try to use as well. How can this be sorted so that they don’t need to be continually reset?

[Vikki_M]

Thank you for your reply.

Could you please try deleting the cache and cookies as this may resolve the issue for you. 

If that doesn't work, please delete and reinstall the app. 

Please let us know how you get on. 

[CAmbrose]

It’s not an app I’m using, I’m using a web browser. I will try deleting the cache and cookies however I have used up my monthly device changes because of this issue. So please can you reset them so I can try this?

[Ashleigh_C]

No problem, we will be happy to take a look. I will pop you a private message now so we can check this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.