Forum Discussion
Hi, I haven’t deleted my cache or history. I am also not using incognito mode. This hasn’t been an issue until the last month or so. Previously, I have been using virgin go for 2+ years with no issues. So why has it happened now? It is happening on other devices that we try to use as well. How can this be sorted so that they don’t need to be continually reset?
Thank you for your reply.
Could you please try deleting the cache and cookies as this may resolve the issue for you.
If that doesn't work, please delete and reinstall the app.
Please let us know how you get on.
- CAmbrose2 years agoJoining in
It’s not an app I’m using, I’m using a web browser. I will try deleting the cache and cookies however I have used up my monthly device changes because of this issue. So please can you reset them so I can try this?
- Ashleigh_C2 years agoForum Team
No problem, we will be happy to take a look. I will pop you a private message now so we can check this.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
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