Virgin TV Go

[Adam50]

I have just joined Virgin, I have downloaded the Virgin TV Go app but when I try and sign in, I get the message "Service not available".

I have deleted the app and reinstalled, I have disconnected and reconnected to my virgin broadband and nothing works.

It works using a browser but not the app.

Please help

[Matthew_ML]

Hey Adam50, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I can see you've spoken to the team since this post, did they manage to help at all? 

[Adam50]

Hi, yes just joined....can you help?

[Ashleigh_C]

We will do all we can to help here @Adam50 

But just to check, we can see that you spoke to our teams recently about this, were they able to advise further or is the issue still standing? 

What did the teams say?