Unable to record remotely

[Stanl]

I have a problem with my TV 360 box where I am unable to record remotely.

I have looked at previous posts and it says to message a moderator with the details.

How do I message a moderator as I have never done this before?

[r3dwarr10r]

You wont get any joy from Virgin on this I'm afraid. Exactly the same thing happened to me when I had my box replaced - the fact of the matter is that you will now be on their 360 firmware whereas your old box was likely on the Tivo firmware release. Over time all boxes will be on 360 firmware but as of right now, this does not support remote record.
They know about the problem but wont admit it. I have had multiple engineer visits despite my objection to this since this needs to be rectified in software code and then the Virgin TV Go app updated. Virgin will waste your time with endless support calls and then go deathly quiet on you....just like they have above!! For the record, I still have an outstanding support ticket open for 10 weeks on this very issue and I wont let it lie.

SKY seem to get their remote record to work very easily - as should Virgin if they port the functionality from Tivo into 360 firmware.

Very poor customer service from Virgin I'm afraid.

[roy247]

The 360 and TVGO app do support remote recording, I have just got back from Greece and set recordings, I have also done this from Germany. You sometimes get the "box is offline" but it does eventually set the recording as long as the box is set to fast start or active start which is what I have found, also set recordings from the Dominican Republic. 

The weird thing is if I use the app at home it sometimes seems slower than when I am away from home.

[r3dwarr10r]

You sure you’ve got 360 firmware?

I ALWAYS get the box offline message - even when I’m sat on the sofa in front of it and watching whilst trying to remote record!!

[Stanl]

I’ve tried from Porthcawl and it never works.

[roy247]

Pretty sure I have 360, I changed from V6 to 360 about 5 years ago.

Are you using any sort of mesh system, is your hub in router or modem mode.

[japitts]

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@r3dwarr10r wrote:

You sure you’ve got 360 firmware?

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roy247 has been reliably helping with TV360 queries on this board for quite a while now.

[r3dwarr10r]

Modem mode and Netgear Orbi mesh. 

[roy247]

I would try setting the hub to router mode and do a test, is it connected by ethernet cable or wi-fi.

[japitts]

Are you able to in-home stream a recording to the same mobile device?

The same power-saving requirements should exist.

[r3dwarr10r]

Yes, I can do that.