01-10-2024 17:20 - edited 01-10-2024 18:11
UPDATE:
I have now got the problems below sorted after reinstalling and rebooting everything, just hope the issue doesn't occur again whilst I'm away!
Original comments:
I recently upgraded to TV 360 and thought everything was fine but I have a few issues with the TV GO app.
First of all I cannot set a recording via my TV GO app. It doesn't matter whether I'm at home or out, it just fails every time, eventually telling me to try again.
Secondly when I'm at home if I try to connect to my box via the app it tells me that another app is currently playing on my box when all I'm doing is watching live tv via a normal channel (BBC, ITV etc).
Finally if I try to turn the box on via the TV GO app it just circles for ages and never connects and yet if I tap on the box name at the top of the screen it opens up a message box at the bottom of the screen showing box name with Disconnect underneath it and the option to cancel under that.
The box is set to Fast Startup and I have tried the app on both my iPhone 11 and my iPad and also uninstalled & reinstalled it but the app will not connect on either and I cannot set recordings or use the remote function at all, so pretty useless at the moment unless I just want to check the TV guide or watch something live.
In a few days time I am going on vacation for 4 weeks and I want to be able to set recordings up whilst I'm away so is there anything that can be done to get your app working properly before then?
I will say I never had any issues with the previous apps for TiVo and V6 but this app is pretty awful in comparison.
I have uploaded some screenshots to show the messages I am getting.
on 02-10-2024 19:52
Hi @Dreamfinder 👋
Thanks for the update.
We're glad the issue is sorted.
If I can help with anything else, let me know.
on 12-12-2024 20:11
Hi - installed virgin 360 2-3 weeks ago and everything good except I cannot connect to either of my two virgin 360 boxes from the iPhone app. On the same WiFi, strong connection. It seems to recognise the box is off and then free to turn on but when I do thi it says connecting and then times out saying 'cannot connect to box'. Seems to see my recordings but when I try to connect from the IPhone app it refuses every time with the same error message