Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

TV Go not working

HarryMazda
Joining in

2 weeks ago

Hi guys

I have to email addresses with Virgin, and I’ve been trying one of them to sign in for TVGo, but it just won’t work, getting very frustrated.

please help many thanks 

 

0 Kudos
10 REPLIES 10

Anonymous
Not applicable
In response to Raymond874B

2 weeks ago

Good luck with this one!..I have been waiting over 2 weeks with the same issue! With no help at all from the useless Virgin Media idiots who have blatantly ignored me.

0 Kudos

newapollo
Very Insightful Person
Very Insightful Person

2 weeks ago

Hi HarryMazda 

Do you have any problems signing into My Virgin Media?  That's the log in details you need to access TVGo.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

HarryMazda
Joining in

2 weeks ago

Hi

i have the problem of not being able to sign in to TVGO, it keeps saying cannot sign in with sub accounts. So I rang customer services, they changed my second email login to my Main account. This still does not work. 

Also their customer service person only half helped me, they said would transfer my call to their supervisor…… guess what I was cut off. 

Virgin is a complete joke ! They run you round in circles, and make it impossible to easily sort issues.

waste of time !

0 Kudos

HarryMazda
Joining in

2 weeks ago

Alex

please see my comments previous…..TVGO should be called TVNOGO.

0 Kudos

Ashleigh_C
Forum Team
Forum Team

2 weeks ago

Hi there @HarryMazda 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I am so sorry that you have faced an issue logging into TV Go, as newapollo has mentioned the log in needed for this is the same as your My Virgin Media log in, are you able to try logging in with this? 

0 Kudos

Ashleigh_C
Forum Team
Forum Team
In response to HarryMazda

2 weeks ago

Hi there @HarryMazda 

Thank you so much for your post and welcome back to the forums, it's great to have you here. 

We have moved your post to its own thread to avoid any confusion and losing the original poster on the previous thread. 

I am so sorry that you are facing this issue with your service, and thanks again for posting. I just want to clarify, after updating the log in for My Virgin Media, are you using the new log in information to access TV Go?

0 Kudos

HarryMazda
Joining in
In response to Ashleigh_C

2 weeks ago

Yes I’m using what I believe to be my main account email, and it doesn’t work.

thanks

0 Kudos

HarryMazda
Joining in
In response to newapollo

2 weeks ago

Hi newapollo

i can access my virgin media ok, but just not TVGO.

0 Kudos

HarryMazda
Joining in
In response to Ashleigh_C

2 weeks ago

Ashleigh_C I’ve tried this using my iPad with the TVGo app and also on my computer with Windows 10, neither work….

help please

0 Kudos
Top