Forum Discussion

Dambrose99's avatar
Dambrose99
Joining in
2 years ago

TV Go device registration - Google Chrome

Hello, 

I am having the same issue with the app since getting a new phone (iphone 11)

it’s now used up all our registrations and I can’t watch on my phone anymore. 

please help

  • Roomster's avatar
    Roomster
    On our wavelength
    2 years ago

    Hi Dambrose, you need to delete one of the devices you no longer use. Your old phone for example.

    Dave.

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 years ago

    Hi Dambrose99 thanks for your post here in the Community although we're sorry to hear of the concerns you've raised.

    We hope that the advise given by Roomster helps somewhat, but if you do need any further support then please don't hesitate to let us know.

    Many thanks

    • Dambrose99's avatar
      Dambrose99
      Joining in
      2 years ago

      Thank you @Roomster but my old device isn’t there.

       

      It still has my new phone as a registered device, it’s just not recognising my phone as that device. 

      It Is now trying to make me register one of my other existing devices too (not that we can because we’re out of registrations). 

      Please help

      • Zach_R's avatar
        Zach_R
        Forum Team
        2 years ago

        Hi Dambrose99,

        Thank you for expanding. Just to confirm, you're not using a VPN whilst trying to access it are you? Can you also confirm that you're not clearing your cache and cookies each time?

        Thanks,