Forum Discussion

Dambrose99's avatar
Dambrose99
Joining in
2 years ago

TV Go device registration - Google Chrome

Hello,  I am having the same issue with the app since getting a new phone (iphone 11) it’s now used up all our registrations and I can’t watch on my phone anymore.  please help
Dambrose99's avatar
Dambrose99
Joining in
2 years ago

Thank you @Roomster but my old device isn’t there.

 

It still has my new phone as a registered device, it’s just not recognising my phone as that device. 

It Is now trying to make me register one of my other existing devices too (not that we can because we’re out of registrations). 

Please help

Zach_R's avatar
Zach_R
Forum Team
2 years ago

Hi Dambrose99,

Thank you for expanding. Just to confirm, you're not using a VPN whilst trying to access it are you? Can you also confirm that you're not clearing your cache and cookies each time?

Thanks,
 

  • Dambrose99's avatar
    Dambrose99
    Joining in
    2 years ago

    Hi @Zach_R

    No, I’m not using a VPN, nor am I clearing cookies or cache. 

    • Molly_T's avatar
      Molly_T
      Forum Team
      2 years ago

      Thanks for confirming Dambrose99. 
      We can send you a PM to confirm a few account details and manually re-set the devices for you. 

      I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞